Contact us

844-360-2727

cs@brainstreamsupport.com

Return Policy:

If you’re not happy with an item, you can return it for a refund or exchange until January 5th, 2025 as per the policy below.

Returns allowed up until January 5th, 2025. Please email cs@brainstreamsupport.com for a return authorization (RA). Returns must be in original packaging with all labels still attached. Customers will be responsible for the shipping fees on returns.

  1. Ship the item with the RA number to us until January 5th, 2025.
  2. After your return is received in our warehouse, it can take up to 7 business days to be processed. Once your refund is issued, we will send you an email to let you know your return has been completed.

Some important details:

  • You’re responsible for return shipping charges. (Please note we can’t accept C.O.D packages.) We do not provide a return shipping label. You can use any carrier you’d like.
  • The initial shipping cost are non-refundable.
  • Protect yourself by using an insured and trackable shipping method. Remember to record your tracking number.

Timing

Upon receipt of your return it can take up to 7 business days for it to be inspected and processed. Once refunded it may take up to two billing cycles to appear on your statement, depending on your credit company. If you requested an exchange, once it ships it will be delivered in approximately 6 business days.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.

About us:

Brainstream is a family business and creates „one of a kind” high-quality products. Never the same thing different color, always a new concept that has not been around before. Always creative and unique products, which solve a problem and make people smile. Therefore, Brainstream items are great talk-abouts and make perfect Christmas gifts and stocking stuffers. From mountain inspired knives to clever timers for your kitchen. You won’t have seen this before.

Great stuff for your kitchen, from timers to sink drying racks. Get your eggs right with BeepEgg. Never under- or overboil your egg again. Plays three tunes for soft, medium and hard boiled.

Let chef Al Dente get your pasta right. Same concept. Boil him with your pasta and wait for the tunes to play. Organize your sink with dripline. Say goodbye to damp rags hanging over your faucet.

Bring the outdoors in. Mountain peak shaped, handcrafted knives. Each blade is shaped by famous peaks of American mountain regions. From Colorado to the American East. Mountain trip memories shaped into a high-quality product.

Let there be light. Brighten the dark inside of your purse or bag with our sensor driven lights. As soon as you touch it, the light illuminates for 10 seconds, so you’ll find what you’re looking for.

Soapi offers an innovative magnetic soap holder designed to hold solid soap or shampoo bars, keeping them dry and extending their lifespan. Made from maritime waste, soapi not only is highly functional and a cool design item, its eco-friendliness contributes to a more sustainable bathroom routine.

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Backorders will ship in 28 days.
Return Policy

If you’re not happy with an item, you can return it for a refund or exchange until January 5th, 2025 as per the policy below.

Returns allowed up until January 5th, 2025. Please email cs@brainstreamsupport.com for a return authorization (RA). Returns must be in original packaging with all labels still attached. Customers will be responsible for the shipping fees on returns.

  1. Ship the item with the RA number to us until January 5th, 2025.
  2. After your return is received in our warehouse, it can take up to 7 business days to be processed. Once your refund is issued, we will send you an email to let you know your return has been completed.

Some important details:

Timing

Upon receipt of your return it can take up to 7 business days for it to be inspected and processed. Once refunded it may take up to two billing cycles to appear on your statement, depending on your credit company. If you requested an exchange, once it ships it will be delivered in approximately 6 business days.