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Contact us

844-360-2727

cs@brainstreamsupport.com

Return Policy:

If you’re not happy with an item, you can return it for a refund or exchange up to 14 days upon receipt as per the policy below.

Returns allowed up to 14 days upon receipt. Please email cs@brainstreamsupport.com for a return authorization (RA). Returns must be in original packaging with all labels still attached. Customers will be responsible for the shipping fees on returns.

  1. Ship the item with the RA number to us up to 14 days upon receipt.
  2. After your return is received in our warehouse, it can take up to 7 business days to be processed. Once your refund is issued, we will send you an email to let you know your return has been completed.

Some important details:

  • You’re responsible for return shipping charges. (Please note we can’t accept C.O.D packages.) We do not provide a return shipping label. You can use any carrier you’d like.
  • The initial shipping cost are non-refundable.
  • Protect yourself by using an insured and trackable shipping method. Remember to record your tracking number.

Timing

Upon receipt of your return it can take up to 7 business days for it to be inspected and processed. Once refunded it may take up to two billing cycles to appear on your statement, depending on your credit company. If you requested an exchange, once it ships it will be delivered in approximately 6 business days.

About us:

BRAINSTREAM

Super smart gadgets, which make great gifts. Our family business is creating smart problem solver products, creating a wow and a smile. Be it an intelligent egg timer playing music, a relaxation tool as the Lakesidebox, smart phone charging purse lights or super clever draining tools for the sink. All of those items are one-of-a-kinds and create a certain “wow effect”. Plus they make great gifts as they are cute and something to talk about.

It all started 20 years ago when we created BeepEgg, the singing, floating egg timer. Since, we designed more fun and functional items for our portfolio and started distributing products from other makers, who were lacking a network for selling their smart inventions. The father and son owned business is still operated and owned solely by the family.

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Backorders will ship in 28 days.